Question 1

What is MediaMate?

Accepted Answer

MediaMate is a social media content extraction tool that lets you download videos without watermarks, extract text and captions, convert to MP3, OCR images, and rewrite content with AI. Simply paste a link from Douyin, Xiaohongshu, Bilibili, YouTube, and more.

Question 2

Can I use the extracted content for commercial purposes?

Accepted Answer

Yes! Pro subscribers get full commercial usage rights. Please respect original content creators' rights and follow platform terms of service.

Question 3

How accurate is the AI transcription?

Accepted Answer

Our AI transcription achieves over 99% accuracy for clear audio. For challenging audio (background noise, multiple speakers), accuracy remains above 95%. We support Chinese, English, and mixed-language content.

Question 4

How does the credit system work?

Accepted Answer

Different operations consume different amounts of credits. For example, extracting a short video transcript costs 5-10 credits, watermark removal costs 5 credits, OCR costs 5 per image. You can purchase credit packs or subscribe to a monthly plan for the best value.

Question 5

Do you offer refunds?

Accepted Answer

We offer a satisfaction guarantee. If a task fails due to a system error, we will refund the credits. For subscription payments, please contact our support team within 7 days if you're not satisfied.

Question 6

How can I get support?

Accepted Answer

Our dedicated support team is available 24/7. Pro subscribers get priority support. You can reach us via the contact form on our website.

Pricing

Frequently Asked Questions

Pricing

Frequently Asked Questions